Cancellation Policy
We understand plans can change. Each experience has its own cancellation policy, clearly displayed before you book.
How Cancellations Work
Check the Policy
Each experience displays its cancellation policy before you book.
Cancel Online
Cancel through your account dashboard or confirmation email link.
Receive Refund
Refunds are processed within 5-10 business days.
Cancellation Policy Types
Flexible
Free cancellation up to 24 hours before the experience start time.
Cancel 24+ hours before
100% refund
Cancel less than 24 hours before
No refund
No-show
No refund
Moderate
Free cancellation up to 48 hours before the experience start time.
Cancel 48+ hours before
100% refund
Cancel 24-48 hours before
50% refund
Cancel less than 24 hours before
No refund
No-show
No refund
Strict
Free cancellation up to 7 days before the experience start time.
Cancel 7+ days before
100% refund
Cancel 3-7 days before
50% refund
Cancel less than 3 days before
No refund
No-show
No refund
The specific cancellation policy for each experience is displayed on the experience page before booking.
Special Circumstances
Weather-Related Cancellations
For outdoor experiences affected by severe weather, hosts may offer to reschedule or provide a full refund. If the host cancels due to weather, you'll automatically receive a full refund. We recommend checking the weather forecast and contacting your host if you have concerns.
Host Cancellations
If a host cancels your booking for any reason, you'll receive a full refund automatically. We'll notify you immediately and help you find an alternative experience if desired. Repeated cancellations by hosts may result in removal from our platform.
Extenuating Circumstances
In cases of serious illness, injury, government travel restrictions, or other extraordinary circumstances, we may provide a full refund or credit regardless of the cancellation policy. Documentation may be required. Contact our support team to discuss your situation.
Modifications Instead of Cancellation
Before cancelling, consider requesting a modification. Many hosts are happy to accommodate date changes, participant number adjustments, or other modifications. Modifications are subject to availability and host approval.
Frequently Asked Questions
How do I cancel my booking?
You can cancel your booking through your account dashboard by going to 'My Bookings' and selecting the booking you wish to cancel. You can also use the cancellation link in your confirmation email.
How long does it take to receive a refund?
Once your cancellation is processed, refunds typically appear in your account within 5-10 business days, depending on your bank or card issuer.
What happens if the host cancels?
If a host cancels your booking, you'll receive a full refund automatically. We'll notify you immediately and offer assistance finding an alternative experience.
Can I modify my booking instead of cancelling?
Yes, you can request modifications (date change, number of participants) through your account dashboard. Changes are subject to availability and the host's approval.
What if I have an emergency?
We understand that emergencies happen. Contact our support team as soon as possible, and we'll work with you and the host to find a fair solution.
Need Help with a Cancellation?
Our support team is here to help with any cancellation questions or special circumstances.